How to Cancel HelloFresh

Last checked against HelloFresh's official cancellation page.How we check

Quick answer

Log in to HelloFresh, click your name at the top right, then Account Settings. On the Plan settings page, scroll down and click Cancel Plan under Status, then follow the prompts. Do it by 11:59 pm PT, 5 days before your next delivery, or that box will still be charged.

Cancellation snapshot

Cancel online
Yes
Cancellation takes effect
From your next delivery, if you cancel by 11:59 pm PT 5 days before it

Before you cancel

  • Cutoff: cancel by 11:59 pm PT (Pacific Time), 5 days before your next scheduled delivery. The exact day and time for your box is shown on your My Menu page. HelloFresh can't process cancellations after the cutoff, and you're responsible for charges on orders already processed.
  • Skipping instead: if you only want a break, go to My Menu, select the delivery day(s) you want to skip and click Skip Week.
  • You can reactivate your account later.

How to cancel HelloFresh

Cancel on the HelloFresh website

  1. Log in to your HelloFresh account.
  2. Click your name in the upper right corner, then Account Settings.
  3. Scroll down the Plan settings page and click Cancel Plan (under Status).
  4. Follow the prompts to finish canceling.

HelloFresh shows a confirmation that your account has been canceled.

HelloFresh's cancellation instructions ↗

Cancel by email

HelloFresh's terms say you can also cancel by emailing Customer Care.

  1. Email hello@hellofresh.com saying you want to cancel your subscription.
  2. Include your full name and the email address registered on your HelloFresh account.
  3. Send it well before the deadline shown on your My Menu page (normally 11:59 pm Pacific Time, 5 days before your next delivery). If the deadline is close, cancel online instead, which takes effect right away.

Keep the email in your Sent folder, and keep checking your account until HelloFresh confirms the cancellation in writing.

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Write your cancellation email (free)

Fill in your details and we'll write the email. You send it yourself by email. Everything stays in your browser: nothing you type is sent to CutTheCharge or saved.

Timing Send it well before the deadline shown on your My Menu page (normally 11:59 pm Pacific Time, 5 days before your next delivery), or that box will still be charged. If the deadline is close, cancel online instead.

Your email

Subject: Notice of Cancellation: HelloFresh Subscription

To Whom It May Concern:

I am writing to give formal notice that I wish to cancel my HelloFresh subscription, effective on the earliest date permitted under my agreement. I request that no further charges be made to my account after that date.

My account details are as follows:
Name on the account: [Your full name]
Email on the account: [Email address on your account]

I would be grateful if you would send written confirmation of this cancellation, including the date on which it takes effect, to [Email address on your account]. I will keep a copy of this letter for my records.

Thank you for your prompt attention to this matter.

Sincerely,
[Your full name]
  • By email: hello@hellofresh.com. The email is sent from your own account, so you keep a copy in your Sent folder.
  • Keep a copy of your email and proof of when you sent it.

This is a plain template, not legal advice. CutTheCharge doesn't send anything or contact HelloFresh for you, and can't guarantee the cancellation. Check your agreement for any notice period or fee.

Common problems

I canceled but still got charged for a box

If you canceled after the cutoff (11:59 pm PT, 5 days before delivery), that order was already processed. HelloFresh says you're responsible for charges on processed orders.

Make sure it worked

  • Look for HelloFresh's confirmation that your account has been canceled.
  • If you canceled by email, keep HelloFresh's written reply confirming the cancellation.
  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

What's the deadline to cancel HelloFresh before my next box?

11:59 pm PT, 5 days before your next scheduled delivery.

What's the difference between skipping and canceling?

Skipping a week (My Menu > Skip Week) skips that delivery. Canceling (Account Settings > Cancel Plan) ends your subscription.

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