How to Cancel Adobe Creative Cloud

Last checked against Adobe's official US help pages.How we check

Quick answer

Sign in to your Adobe account's Plans and payment page, select Manage plan, then Cancel your plan and follow the prompts to Confirm cancellation. Check your plan type first: on an annual plan paid monthly, canceling after 14 days costs 50% of the remaining contract.

Go to your Adobe account plans →Opens account.adobe.com, Adobe Creative Cloud's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Cancel online
Yes
Cancellation takes effect
Access continues to the end of your current billing period
Refund
Full refund within 14 days for most plans; after that it depends on your plan type
Access after canceling
Paid apps until the end of the billing period, then a free membership
Billed by Apple, Google or others
Yes: Apple, Google Play or Microsoft

Before you cancel

  • Annual plan, paid monthly: full refund if you cancel within 14 days. After that, Adobe charges an early termination fee of 50% of the remaining balance of the contract. For example, canceling in month 9 costs 50% of the fees for the 3 remaining months.
  • Annual plan, prepaid: full refund within 14 days. After that, no refund if you cancel before the year ends.
  • Monthly plan: Adobe shows the monthly-plan terms on its cancellation-terms page. Check them there before canceling.
  • If you have more than one plan, cancel each one separately.
  • You can't cancel while a payment is processing. Adobe says to wait 24 hours.
  • After canceling you keep a free Creative Cloud membership, with 5 GB of cloud storage. If you're over 5 GB when you cancel, you have 30 days to move files out of cloud storage.

How to cancel Adobe Creative Cloud

Cancel on your Adobe account page

If you bought the plan from Adobe.

  1. Sign in to your Adobe account and open Plans and payment.
  2. Select Manage plan for the plan you want to cancel.
  3. Select Cancel your plan.
  4. Check your plan details, then select Continue to cancel.
  5. Select the reason for canceling, then select Continue.
  6. Review the cancellation details, then select Confirm cancellation.

Check your email for Adobe's confirmation, or check your account page.

Cancel through Apple

If you bought the plan through Apple, follow Apple's process.

  1. Open Settings on your iPhone or iPad and tap your name.
  2. Tap Subscriptions.
  3. Tap the Adobe subscription, then Cancel Subscription.

Cancel through Google Play

If you bought the plan through Google Play, follow Google's process.

  1. Open subscriptions in Google Play.
  2. Select the Adobe subscription.
  3. Tap Cancel subscription and follow the instructions.

Billed by someone else?

Important

If you bought your Adobe plan through Apple, Google Play or Microsoft, Adobe says to follow that company's cancellation process.

  • Adobe's page on cancellation terms says its 14-day and early-termination rules apply to subscribers based in the US.

Common problems

The cancel option isn't working

If a payment is processing, wait 24 hours and try again. If you bought the plan from Apple, Google Play or Microsoft, cancel with them.

I was asked to pay a fee to cancel

On an annual plan paid monthly, canceling after the first 14 days costs 50% of the remaining contract. Check your plan type in your Adobe account.

Refunds and your final bill

  • Adobe says most plans get a full refund if canceled within 14 days of the initial purchase.
  • After 14 days, annual paid-monthly plans pay an early termination fee (50% of the remaining balance), and annual prepaid plans get no refund for the rest of the year.

Make sure it worked

  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

Is there a fee to cancel Adobe Creative Cloud?

On an annual plan paid monthly, canceling after the first 14 days costs 50% of the remaining contract. For other plan types, check Adobe's cancellation-terms page.

Do I lose access immediately?

No. Access to paid apps continues until the end of your current billing period.

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