How to Cancel LifeLock

Last checked against LifeLock's official Cancellation and Refund Policy and contact page.How we check

Quick answer

Submit a cancellation request through LifeLock's member portal, or contact LifeLock's Member Services & Support. Cancel before your renewal date. Your protection continues until the end of the term you've already paid for.

Go to LifeLock's official cancellation request page →Opens memberportal.lifelock.com, LifeLock's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Cancel online
Yes, by submitting a request online
Cancellation takes effect
Won't renew; protection continues for the paid term
Refund
Annual: within 60 days of purchase or renewal. Monthly: within 14 days of purchase

Before you cancel

  • Cancel before your renewal billing date to allow time for processing. Annual plans may be billed up to 35 days before they expire.
  • Bundles: if you have a LifeLock and/or Norton bundle, you can cancel one part or the whole package. If you cancel one part, your other subscriptions may remain, and your renewal price will be affected.
  • If you cancel and/or get a refund, your account may be closed when the paid period ends.
  • If you cancel a Norton offering, LifeLock's policy says you agree to uninstall and delete the software from your devices.

How to cancel LifeLock

Submit a cancellation request online

  1. Open LifeLock's cancellation request page in the member portal (linked from LifeLock's Cancellation and Refund Policy).
  2. Submit your request to cancel.

LifeLock's Cancellation and Refund Policy ↗

Contact Member Services & Support

  1. Contact LifeLock's Member Services & Support (by phone or live chat) through Norton's official support contact page.
  2. Ask to cancel, and to request a refund if you're eligible.

LifeLock says contacting it is the fastest way to request a cancellation and refund. We don't list a phone number for canceling because LifeLock's pages don't name one for that purpose.

Norton Member Services & Support contact page ↗

Billed by someone else?

Important

If you bought LifeLock through an app store, a service provider or a retailer, your cancellation and refund eligibility may be different.

  • Check with the company you bought it from or that bills you.

Common problems

I canceled but was still charged a renewal

LifeLock says to cancel before the renewal billing date to allow for processing, and if you're still renewed, to contact it for help with a refund.

Refunds and your final bill

  • Annual memberships: 60-day Money Back Guarantee from the date of purchase. Each annual renewal can be refunded if requested within 60 days of being charged (limited to the current term).
  • Monthly memberships: eligible for a refund if requested within 14 days of purchase.
  • Free protection from a data breach: if you got free identity protection from a company that had a breach after enrolling in LifeLock, you can cancel and request a pro-rated refund of the days left in your term.
  • Shipping, handling and tax usually aren't refundable (some states and countries differ).

Make sure it worked

  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

Do I lose LifeLock protection as soon as I cancel?

No. It won't renew, but your protection continues for the remaining days of the term you've already paid for.

Can I get a refund from LifeLock?

Annual memberships can be refunded within 60 days of purchase or of each renewal charge; monthly memberships within 14 days of purchase. Other exclusions may apply.

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Sources

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