How to Cancel Spectrum

Last checked against Spectrum's official support and Contact Us pages.How we check

Quick answer

Sign in to your Spectrum account to see your cancellation options. If you need help, chat with Spectrum, call (833) 267-6094 (TV, Internet and Home Phone) or (833) 224-6603 (Spectrum Mobile), or visit a Spectrum Store. Then return leased equipment to a Spectrum Store.

Go to Spectrum's official change or cancel page →Opens www.spectrum.net, Spectrum's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Equipment return
Yes, leased equipment, at a Spectrum Store (or via The UPS Store after contacting Spectrum)

Before you cancel

  • Part-time resident? Spectrum's Seasonal status puts TV, Internet and/or Home Phone on hold for a low monthly fee, instead of canceling. Contact Spectrum to check eligibility.
  • Moving? You can transfer TV, Internet and Home Phone to your new address if Spectrum serves it.
  • Spectrum Mobile device payments: if you disconnect a line but keep your Mobile account, that line's Device Payment Plan continues as scheduled. If you close the Mobile account, the remaining balance is due on your next statement.
  • Mobile bundle discount: if you disconnect all your other Spectrum services, you lose the bundle discount on Spectrum Mobile.
  • Email and voicemail: Spectrum email stays accessible for 60 days after internet service is disconnected. Voicemail stops on the disconnection date, so save important messages first.

How to cancel Spectrum

See your options in your Spectrum account

  1. Sign in to your account at Spectrum.net.
  2. View your cancellation options (Spectrum shows them only after you sign in).

Spectrum's change or cancel page ↗

Get help by chat or phone

  1. Use Chat With Us on Spectrum's Contact Us page, or call (833) 267-6094 for TV, Internet and Home Phone, or (833) 224-6603 for Spectrum Mobile.
  2. Explain that you want to cancel and ask how to do it for your services.

Get help at a Spectrum Store

  1. Visit a Spectrum Store and talk with a Store Specialist.
  2. You can return leased equipment and make a payment on the same visit.

Common problems

I got another bill after canceling

Spectrum sends a final statement at the next billing cycle for outstanding charges, such as International Calling or Pay-Per-View. You may get another statement if equipment is still unreturned.

There's no Spectrum Store near me to return equipment

Equipment may also be returned through The UPS Store. Spectrum says to contact it before returning anything through UPS.

Refunds and your final bill

  • You're responsible for any pending or outstanding balance; pay at Spectrum.net, in the My Spectrum App, or at a Spectrum Store.
  • If leased equipment isn't returned, an unreturned equipment fee may be added to your account balance.

Make sure it worked

  • You can still sign in at Spectrum.net or in the My Spectrum App for 60 days after your disconnection date.
  • Keep your equipment return receipt.
  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

Can I cancel Spectrum online?

Spectrum says to sign in to view your cancellation options. Its public help pages don't list online cancel steps, so if you don't see an option after signing in, use chat, phone or a store.

What equipment do I need to return to Spectrum?

Any leased equipment, including modems, routers, receivers and any auxiliary equipment Spectrum provided.

Can I keep streaming services after canceling Spectrum?

Yes, you can keep them and sign in with your Spectrum credentials. If you had them through an inclusion offer, you'll pay the full retail price.

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