How to Cancel Verizon

Last checked against Verizon's official support pages for mobile and Fios disconnection.How we check

Quick answer

Verizon mobile: sign in to My Verizon, choose Chat with us, type "Cancel" and follow the prompts, or call 800-922-0204. It takes effect on the last day of the billing period. Verizon Fios: call 1-800-VERIZON (800-837-4966) or use live chat from your My Verizon account, then return rented equipment within 30 days.

Go to Verizon's official mobile cancellation page →Opens www.verizon.com, Verizon's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Cancel online
Through chat in My Verizon
Cancellation takes effect
Mobile: the last day of the billing period in which you cancel
Equipment return
Fios: return rented equipment within 30 days of disconnecting

Before you cancel

  • Keeping your number? Don't cancel first. Start service with the new carrier; the new carrier contacts Verizon, moves your number and disconnects your line. Keep your Verizon account open until the last line has moved and your final bill is issued.
  • Device payments (mobile): Verizon says you must pay off any outstanding Device Payment balance before disconnecting the line it's tied to. Any remaining balance is charged in full on your final bill, and device promotion credits stop.
  • Promotional discounts (mobile): if you agreed to a promotional monthly discount with a minimum term and move the line to another carrier before the term ends, you must repay the discounts received so far (up to a rolling maximum of 6 months).
  • Timing (mobile): you pay for the full month, so Verizon recommends scheduling the disconnection toward the end of your billing cycle.
  • Fios contracts: if you're under contract, you may be charged an early termination fee. It's prorated: up to $350, decreasing by $15 per month.
  • Going away for a while? If you'll be away for 30 days to 9 months, Verizon lets you suspend Fios service instead of canceling.
  • Perks: most promotional or perk subscriptions (such as Disney+ or Apple Music) cancel automatically when your mobile service ends.

How to cancel Verizon

Cancel Verizon mobile through chat in My Verizon

  1. Sign in to My Verizon.
  2. Choose Chat with us.
  3. Type "Cancel" into the Ask a question box.
  4. Follow the prompts to disconnect a line (or close the account), or choose to chat with a live agent.

Cancel Verizon mobile by phone

  1. Call Verizon Customer Service at 800-922-0204 (8 AM–7 PM Monday to Saturday, 8 AM–5 PM Sunday).
  2. Have the Account Owner's name, phone number and Account PIN ready (to remove a single line, the last 4 digits of the Account Owner's SSN also work).

Verizon may use the call to see if you qualify for offers to stay.

Cancel Verizon Fios through live chat

  1. Go to your My Verizon Account Settings & profile page and sign in when prompted.
  2. Select the Disconnect link on the right side of the page.
  3. Select Start chat.
  4. Type "disconnect" in the Chat with Verizon box.
  5. Choose Disconnect Fios home service, then Chat with a representative.

Verizon's Fios disconnection instructions ↗

Cancel Verizon Fios by phone

  1. Call 1-800-VERIZON (800-837-4966), Monday to Friday 8 AM–7 PM ET or Saturday 8 AM–5 PM ET.
  2. Have your account information on hand.

Return any rented Fios equipment within 30 days of disconnecting to avoid an unreturned equipment charge.

Common problems

I moved my number to a new carrier but my Verizon account is still open

If the new carrier connected the same number(s), Verizon says the account closes automatically once the last line moves. If you got new, different numbers instead, the account won't close on its own and you must close it yourself.

I changed my mind about canceling mobile service

You can cancel a disconnection request until the day before the disconnection date, through Chat with us in My Verizon (type "Cancel") or by contacting Customer Service.

I can't remember my Account Owner user ID

If you know the password, Verizon lets you sign in through its Disconnected Account Link using your 10-digit mobile number, the last name on the bill and your 5-digit billing ZIP code.

Refunds and your final bill

  • Mobile: your final bill covers usage, taxes and surcharges through your termination date, plus any remaining device payment balance.
  • Mobile security deposits are returned within 30–60 days, minus any outstanding service charges.
  • Fios credit balances are returned within up to 60 days after service ends.
  • Fios customers stay enrolled in Auto Pay and Paper-Free Billing until the final payment.

Make sure it worked

  • After disconnecting, you can still sign in to My Verizon with the Account Owner's user ID and password to see your final bill.
  • Fios: My Verizon also shows the status of pending refunds and whether your equipment return was received.
  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

When does a Verizon mobile cancellation take effect?

Not on the day you contact Verizon. It takes effect on the last day of the billing period in which you cancel.

Is there an early termination fee for Verizon Fios?

If you're under contract, you may be charged one. It's prorated, up to $350 and decreasing by $15 per month.

How long do I have to return Fios equipment?

Rented equipment must be returned within 30 days of disconnecting to avoid an unreturned equipment charge.

What happens to my old Verizon number?

Verizon says federal rules require it to wait 45 days before reassigning a disconnected number. Use that time to tell contacts and unlink the number from accounts that use it to verify you.

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