How to Cancel Xfinity

Last checked against Xfinity's official cancellation and support pages.How we check

Quick answer

Xfinity says to cancel by calling 1-800-934-6489, scheduling a call, or visiting an Xfinity Store. Then return any rented equipment at a store or by UPS, and keep the receipt.

Go to Xfinity's official cancellation page →Opens www.xfinity.com, Xfinity's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Cancel online
Not offered on Xfinity's cancel page; call, schedule a call or visit a store
Phone call needed
A call or a store visit
Equipment return
Yes, rented equipment, at an Xfinity Store or by UPS

Before you cancel

  • Moving? You can transfer Xfinity services to your new address instead of canceling.
  • Xfinity Mobile: to keep your number, transfer it to your new carrier before you cancel Xfinity Mobile.
  • Keeping only Xfinity Mobile? Without Xfinity Internet, Voice or TV, there's a $25 monthly fee per account on the latest plan, or $25 per month per line on older plans.
  • Xfinity Home equipment: customers on an Equipment Installment Plan must pay the remaining balance when they disconnect.
  • Email: you can keep using your comcast.net address only if you logged in during the 90 days before your disconnection date. It then stays active as long as you log in at least once every nine months.
  • Taking a break? Xfinity also offers ways to pause or suspend service (including for active military duty).

How to cancel Xfinity

Cancel Xfinity by phone

  1. Call Xfinity at 1-800-934-6489, or use the "schedule a call" option on Xfinity's cancellation page.
  2. Tell the agent which services you want to cancel.

Xfinity's cancellation page ↗

Cancel at an Xfinity Store

  1. Visit an Xfinity Store and ask to cancel your service.
  2. You can return rented equipment on the same visit and get a receipt.

Common problems

I was charged for equipment after canceling

Xfinity says your final bill may include charges for rental equipment that hasn't been returned. Returns can take up to two weeks to show on your account, so keep your store receipt or the top of the UPS label with the tracking number.

My final bill has charges I haven't seen before

Xfinity says a final bill may include items not on earlier bills, such as prorated amounts or equipment charges.

Refunds and your final bill

  • In some cases you may be due a refund; Xfinity has a separate page on what to expect with a refund.
  • Pay the final bill the same way you normally pay.

Make sure it worked

  • Equipment: keep the store receipt, or the top of the UPS label with the tracking number. Allow up to two weeks for the return to show on your account.
  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

Can I cancel Xfinity online?

Xfinity's cancellation page lists calling 1-800-934-6489, scheduling a call, or visiting an Xfinity Store. It doesn't list an online cancel option (Xfinity NOW Internet has its own separate page).

How do I return Xfinity equipment?

At any Xfinity Store, or by UPS using the prepaid label from your shipment or one requested at xfinity.com/returns. Return the device, remote and power cord; HDMI, Ethernet and cable wires aren't needed.

What happens to TV shows or movies I bought?

If you disconnect all services, you can still watch purchased titles in Xfinity Stream with your primary Xfinity ID and password.

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Sources

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