How to Cancel T-Mobile

Last checked against T-Mobile's official cancel service support page and Contact Us page.How we check

Quick answer

Call T-Mobile to cancel: dial 611 from your T-Mobile phone or call 1-800-937-8997 (daily, 4 a.m.–9 p.m. Pacific). The cancellation typically takes effect at the end of your billing cycle. Home Internet equipment must be returned within 14 days.

Go to T-Mobile's official cancel service page →Opens www.t-mobile.com, T-Mobile's official site. CutTheCharge doesn't cancel anything for you.

Cancellation snapshot

Cancel online
Not described; T-Mobile asks you to call
Phone call needed
Yes
Cancellation takes effect
Typically at the end of your current billing cycle
Equipment return
Home Internet: return the gateway and mesh extender within 14 days

Before you cancel

  • Timing: cancellations are future dated and typically take effect at the end of your current billing cycle. You're responsible for charges and usage until then, including if you port your number to another carrier.
  • Device payments (EIP): if you cancel one line but keep others, payments for that line's device continue monthly. If you cancel the whole account, any remaining device balance is due on your final bill.
  • Promotions: canceling lines can end free or discounted line promotions, device promo credits and multi-line discounts. Some plans need a certain number of lines, so you may need to change plans.
  • Voicemail: voicemail messages and DIGITS call history are permanently deleted after cancellation. Save anything important first.
  • Smartwatches: unpair a watch line from its phone line before canceling.
  • AutoPay: your final bill may still be charged to your saved payment method unless you remove AutoPay before the final payment processes.

How to cancel T-Mobile

Cancel T-Mobile by phone

  1. Dial 611 from your T-Mobile phone, or call 1-800-937-8997. Customer Care is available daily from 4 a.m. to 9 p.m. Pacific Time.
  2. Tell the representative which lines you want to cancel.

T-Mobile says it would like to review your account and see what options it can offer to keep you.

T-Mobile's cancel service page ↗

Return T-Mobile Home Internet equipment

  1. After you cancel a Home Internet line, T-Mobile emails you a return shipping label.
  2. Return the gateway and any mesh Wi-Fi extender, with the power adapter if available, within 14 days.

T-Mobile says late returns may bring a non-return fee of up to $370 plus tax, and damaged equipment may cost extra.

Common problems

I canceled a line but I'm still paying for the phone

If other lines stay active on the account, device payments tied to the canceled line keep billing monthly. If the entire account is canceled, any remaining device balance becomes due on your final bill.

I no longer have access to my account to pay the final bill

T-Mobile says you can pay with Guest Pay using your account number.

Refunds and your final bill

  • Security deposits or account credits may be applied to your remaining balance.
  • If a credit balance remains 30 days after your final bill, a refund may be issued automatically.
  • Unpaid balances may be sent to collections.

Make sure it worked

  • Keep the confirmation email, a screenshot of the confirmation screen, or any reference number.
  • Check your next card or bank statement to confirm the charge has stopped.

Frequently asked questions

Can I cancel T-Mobile online?

T-Mobile's cancel page doesn't offer an online cancel. It asks you to call first.

Can I come back to T-Mobile later?

You can reactivate within 90 days without a new credit check or activation fee, though your old number may not be available. Accounts inactive for more than 60 days need a new SIM card.

How long do I have to return T-Mobile Home Internet equipment?

14 days. A late return may bring a non-return fee of up to $370 plus tax.

All telecom & home services guides

Sources

Did these steps not match what you saw?
Tell us and we'll re-check the guide.

Report outdated instructions